Free Shipping for orders over €500.
Shipments are made via DHL.
Standard Home Delivery: 1-2 working days.
During high season and sale, delivery might take a little longer.
Every purchase made on giacouture.com brings in attachment an invoice with the value of every single item in Euro.
For discount items, the invoice shows the discounted amount.
International Shipments are made via DHL.
Standard Home Delivery: 15-20 working days
European Shipments are made via DHL.
Standard Home Delivery: 7 working days.
Shipments are made via DHL.
Standard Home delivery: 30 working days
Shipment costs will be calculated at checkout.
When items are only available for preorder, we estimate to ship within 15 - 30 working days from the moment the order is placed. As soon as your order is shipped, you'll receive a confirmation email.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
How to return
To start a return, please contact firstname.lastname@example.org indicating your order number. We’ll send you a return form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that all return costs will be the customer’s responsibility. The customer can manage the pick-up through a courier of choice, using a trackable shipping method.
Shipping costs are non-refundable. The cost of return shipping will not be included in your refund.
Responsibility for the return is yours; please remember to ask for proof of postage when returning the package through your preferred courier.
When you want to do a return, please follow this procedure carefully:
- Contact email@example.com to start your return process and receive a return form and proforma invoice.
- Make sure to place on the box exclusively the proforma invoice received by us.
Please note that any extra custom duties due because of the misplaced invoice will be the customer's responsibility, and the correspondent amount will be consequently deducted from the refund.
For any return question, you can always contact firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To start an exchange, please write to email@example.com
Once we have received and inspected your return, a refund will be issued within 2-3 days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Duty and custom taxes are collected at the time of delivery and they are exclusive responsibility of the recipient. These charges are not included in the total price at the moment of checkout. Since they are determined by the customs agency in the destination country, they are beyond our control.